
Where The Music's At
FAQ
Parking and gate times can vary per event. For the official times, check our social pages.
The following items are permitted:
- Bags – CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6" x 9"). The small clutch bags don’t need to be clear.
- Bug spray & sunscreen – non-aerosol only please
- Cameras – nonprofessional only, no detachable lenses
- Food – in a clear, 1-gallon ziploc bag
- Water – up to 1 gallon in a factory-sealed or empty plastic bottle. Camelback hydration packs are not permitted.
- Medication – with prescription documentation and a matching a valid photo ID. Only the amount of medication/number of doses required for the length of the event will be permitted.
- Signs – up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature.
- Blankets are permitted for most shows, with some occasional exceptions – nothing oversized, please! No bedsheets or tarps.
PLEASE NOTE: Permitted items are subject to change based on the show.
The following items are NOT permitted:
- Alcohol
- Animals (except service animals)
- Bags that do not meet our bag policy (must be CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags no larger than 6”x9”)
- Cans
- Chairs of ANY kind
- Coolers of any kind
- Fireworks
- Glass or metal containers (reusable water bottles must be plastic)
- Illegal drugs/substances
- Laser pointers
- Lawn Chairs
- Professional cameras (oversized/detachable lenses)
- Strollers
- Umbrellas
- Weapons of any kind
PLEASE NOTE: This list is subject to change based on the show.
To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don't need to be clear. We don't allow any other type of bag.
Your bag will be searched when you enter. You have the right to refuse a bag search, and we have the right to refuse entry. If you have any items that aren't allowed in the venue, you must put them back in your vehicle before entering.
Skip the rush and start your night with us! Grab a drink, try our great food choices, and chill out before the show. Relax before you rock out, we’ve got everything you need!
Enjoy handcrafted cocktails, Shaker Cup favorites, Liquid Death, Cold Rush shaved ice, soft-serve ice cream, and more. We've got the bites and drinks ready — just bring the good vibes.
Our in-person Box Office, located at the Main Entrance to the venue, is open on show days only beginning at 12:00 PM.
All events are all ages. Children 24 months and under do not require a ticket, but must sit on a parent's lap. Also, please make sure your kids have ear protection.
We're an all-ages venue, so we don't require you to show your ID at the door. You'll still need a valid ID if you plan on drinking alcohol. Any of these will work:
- A state-issued ID or driver’s license
- Current US Government or military ID
- An official passport
We take underage drinking seriously, and if you don’t have an ID that proves you're 21 or older, you won't be able to buy, drink, or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won't get a refund.
You can't get a refund, but you can sell your tickets to another fan via your Ticketmaster account. Please note, some events do not have Ticketmaster resale enabled due to artist request.
If your show was canceled, you'll be notified as soon as possible about a potential reschedule.
Will call tickets are available for pickup at the box office. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
You'll have to talk to whoever you bought the tickets from to change ownership. If you're a radio contest winner, a guest of someone in the band, or a VIP, touch base with your original contact, and they'll talk to us about any changes.
No. Pass-outs are not permitted, so make sure not to leave unless you're definitely finished enjoying the show.
If we must evacuate the venue for severe weather, you'll be allowed to re-enter if/when we're given all clear. Be sure to have your ticket ready to be re-scanned.
If you're still at the event, you can visit our Guest Service Kiosk, located at the Main Entry, located in the Plaza, to see if it has been turned in. After an event, please visit our virtual lost and found.
Morton Amphitheater isn't responsible for any lost, stolen, or damaged items.
Yes, but only in designated locations on the plaza. We ask that you consider the people around you when smoking, and don't smoke in the reserved or covered seating areas.
Yes, as long as it's a personal point-and-shoot camera, or on your cellphone. You can’t bring a professional camera or a camera with detachable lenses without a valid media pass.
The NON-reserved lawn is always general admission and first come, first served. You might see a row or seat number on your lawn ticket – this is just for tracking purposes.
Sorry, no outside chairs of any kind are permitted.
Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6" wide x 27.6" deep x 30.5" tall. To rent a lawn chair in advance, select your show from the dropdown on our upgrade page and select "Lawn Chair Rental."
Please apply at the Press Request Portal to be considered. All requests must be made at least 7-10 days in advance.
Please refer to your ticket and day of show social posting information for the latest show times. Remember to arrive early to avoid delays.
We are a cashless venue. Please come prepared to use contactless forms of payment. All major credit cards, Apple Pay, and Google Pay are accepted.
Accessible seating is available through Ticketmaster.com. It is our intent to serve all patrons equally and to offer an accessible and barrier-free event experience. If you or a member of your party requires accessible accommodations, including an interpreter, we ask that you contact the venue reasonably in advance of the event you are attending, so we can make every effort to accommodate specific requests. You can reach us via email at MortonAmphitheaterHelp@LiveNation.com.